Category Archive: Opportunity and Expression Tools

Map staff skills annually

Ward management map staff skills at least annually, through supervision, appraisal, the use of core competency frameworks.  From: england.nhs.uk

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Interlinked with assessment skills is the ability to create a tailored formulation of the child/young person’s difficulties and to feedback the results of a treatment plan. (See UCL CAMHS Competence model)

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Self-review tool for quality criteria for young people friendly health services

The Department of Health ‘Quality criteria for young people friendly health services’ has been designed to help commissioners and providers of health services to improve NHS and non-NHS health services. The quality criteria provide good practice guidance based on local practice and evidence of what will improve patient experience and health outcomes for young people. Use of the quality criteria also helps to encourage young people to share in decisions about their health, and to increase effective use of NHS and public health services.

https://www.gov.uk/government/publications/quality-criteria-for-young-people-friendly-health-services

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Becoming young people friendly

“Services can still do more to become young people friendly, particularly by listening more to service users and parent/carers. Services also need to listen to young people’s views more, on an ongoing basis, to help ensure that services develop in a way that meet young people’s needs. There should also be more choice for young people about the level of involvement of their parent/carers in their care.”

HealthWatch Leeds. Read more here

The criteria cover 10 themes:

  1. Accessibility
  2. Publicity
  3. Confidentiality and consent
  4. Environment
  5. Staff training, skills, attitudes, values
  6. Joined-up working
  7. Involvement of young people in feedback, monitoring and evaluation
  8. Health issues for adolescents

There are two further themes focusing on specialist and targeted provision:

  • Sexual and reproductive health services
  • Specialist and targeted child and adolescent mental health services (CAMHS)

Get the kit here

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There are a few excellent guides on how to provide a young person friendly service, including

Children’s and Young People Survey

In 2014 the Care Quality Commission (CQC) carried out their first national survey of children and young people. They asked young people aged 8-15 what they thought about their time in a general hospital. They also asked parents and carers of 0-15 year olds for their views. Nearly 19,000 people responded.

Professor Edward Baker, the CQC’s Deputy Chief Inspector of Hospitals, said: “There is much to celebrate in our first survey to ask children and young people about their care.

“Nationally, most young people and children said they were happy with their care, are able to understand the information given by staff following an operation or procedure, and that they have confidence staff are doing everything they can to manage their pain…

“What is particularly worrying is that children with physical, learning or mental health needs are telling us they have poorer experiences. This needs to be addressed straight away so that services meet the needs of all children, irrespective of any disability or specific need.” (From here)

As part of the survey, children were encouraged to draw a picture of their care. The CQC have pinned some of those drawings onto their Pinterest board with the hashtag #KidsVoice.

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A vision for children and young people’s mental health: Future in mind – Promoting, protecting and improving our children and young people’s mental health and wellbeing

Future in mind “sets out how to build a responsive, inclusive system that reaches out to children and young people at times and in ways that work for them, rather than the other way round…

The tools are available to revolutionise children’s mental health and tear down the barriers that hold so many young people back.”

– Paul Burstow was Lib Dem MP for Sutton and Cheam until the last election and served as health minister (from here)

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Working within child and adolescent mental health inpatient services – eLearning

Based on the key concepts from each section of ‘Working within child and adolescent mental health inpatient services – A Practitioners’ Handbook’ this online learning resource is designed to provide those working in generic inpatient child and adolescent mental health services with a unique and interactive learning experience. It recognises the complexity and demands of working in such environments and, having identified the unique skills and qualities required to work in inpatient care, it encourages the learner to interact with the ideas in the handbook, by questioning, evaluating and reflecting to enhance their learning experience. In this way, the resource adds an additional dimension to the existing handbook.

View it here

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Hear by Right – Putting young people’s voice at the heart of service delivery

Hear by Right helps services follow best practice on the safe, sound and sustainable participation of children and young people in the services and activities they take part in. Developed by the National Youth Agency (NYA), Hear by Right can be used by any organisation working with young people.  It helps provide evidence of the participation that is already happening in your organisation and shows you how to plan for improvement where there are gaps.

NYA have developed products and services to support you in putting young people’s voices at the heart of your organisation and gain recognition for your achievements.

The seven Hear by Right standards are:

  1. Shared Values
  2. Strategies
  3. Structures
  4. Systems
  5. Staff
  6. Skills
  7. Style of leadership

Read more here

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Patient involvement in quality improvement: is it time we let children, young people and families take the lead

A summary: It is vital to involve children, young people and families in the design, delivery and improvement of their care. Their involvement can range from individuals giving feedback, such as patient stories, to collaborative work including patient groups and communities helping to develop and commission services. The methods for involving individuals and families include questionnaires and innovative ideas such as feedback apps. Other methods include the 15 Steps Challenge, which helps an organisation to view the care it delivers through a patient’s eyes and includes a ‘walk around’ involving a patient, carer, staff member and board member. The Experience Based Design approach is another method of reviewing a service and involves assessing how staff and patients feel when delivering and receiving care. Involving patient groups can be facilitated by working with schools and children’s centres. The type of involvement will vary, but if carefully designed, it can allow meaningful participation and improvement of services.

You can read the article in full here

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