Tag Archive: trusting

Staff use curiosity and open mindedness. Approach time with young person as an explorer, use listening skills, observation, see them as unique individual, establish trusting relationship.

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Many young people on the ward struggle with intimacy and trust. It is very likely they will take this struggle into any new friendships, but the ward can be a great way to learn how to manage this struggle.

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Patient and family-centred care (PFCC) enables healthcare organisations to work collaboratively with patients and their families to enhance and improve their care experiences. Liverpool Heart and Chest Hospital NHS Foundation Trust has implemented a PFCC model that is supported by a number of strategies including ‘shadowing’, which involves closely following patients and their families throughout their care experiences. http://tinyurl.com/k49a4d6

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A lot of young people who are admitted feel very anxious at first, especially because they’re away from their parent or primary carer. Staff begin talking about this with the young person early on and provide lots of reassurance. After some time, they are usually able to engage in activities and conversations with others. An emphasis on positive engagement is crucial, forming a trusting relationship and managing this separation in a considerate and gradual way.

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In time, the ward team are seen by the young people as being safe; once trust has formed; they’re able to understand our commitment to them, even when they display challenging behaviour.

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Wider trust learning is offered through the bi-monthly newsletter issued by the Trust’s risk and governance committee. This included updates and ‘key messages’ for staff.

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The trust has an identified safeguarding lead and a specialist link nurse on each ward.

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The workforce training and development plan ensures that the Trust has a trained and skilled workforce across health, education and social care confident in supporting young people. Read more: http://www.yorkshirecoastradio.com/news/local-news/1761678/improvements-for-mental-health-care-for-youths-in-east-riding/

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Staff support young people when they go out into the community to carry out a task. This can be really scary and anxiety-provoking, but it allows them to gradually gain confidence and test things out with support. Ideally, the member of staff is someone they have a good relationship with and whom they feel they can trust. This way, they can be reassured and reminded about the skills they have gained on the ward, therefore building their resilience.

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Closing the Gap in Patient Safety programme

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Hertfordshire Partnership University NHS Foundation Trust wants to reduce suicide and self-harm among people using community mental health services. They’re using a prospective hazard analysis tool and human factors training, to help staff gain patient safety skills and enable care teams to identify and solve their own safety issues. A key feature will be improving communication skills and team working, in order to strengthen the safety culture, improve service user satisfaction and reduce harm. From here

Read more about the Safer care pathways in mental health services project here

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