“All patients have opportunity to talk in confidence about worrying thoughts, feelings or behaviour. They are offered a 1:1 session with their allocated nurse at least once per day. We try to give them a choice of time and location for these sessions. Some young people have particular times of the day where their mood is worse or where they have more headspace, and some are just not morning people!”
A Random Idea:
Be genuinely curious about what the situation is like for the young person rather than making assumptions.